From the moment you walk in you know you're going to have a different experience than you've had at a dealership or any other auto repair shop. The customer service is far and away superior to any place that I've ever been. I had to bring my mother's car here after she had a minor accident and damaged her right front tire on a Mercedes C class. We just walked in, no appointment or anything, and were immediately welcomed by Jerrica at the front desk, who struck us as super competent and super helpful. Sure, no problem, we can help you! There was no waiting, no telling us "well, you will have to call us and make an appointment"...nope, they just immediately provided solutions to our problem and took care of everything. When we went to pick up my mom's car after the repairs were complete, we were serviced quickly and efficiently, and the repairs were fully explained. They also had taken the time to gather various estimates on replacing the other tires on the vehicle. The reason for the recommendation of replacing the other tires was patiently and thoroughly explained by auto technician Chris, in a way that someone with even the most limited car knowledge could understand. I cannot say enough about how impressed I was with the people who work in this shop. Everyone was warm, friendly, and extremely knowledgeable. You could tell they enjoyed and took pride in their work. Finally, I noticed the great attention to detail in EVERYTHING here. The waiting area is roomy, comfortable, and sparkling clean, as is the restroom. There is a children's play area, and an area where you can make yourself coffee or tea if you must wait for you car. They offer a loaner car service and local shuttle as well. In short, they have thought of everything that you've always wanted to have at a dealer or shop and couldn't get...and they've provided it for you at RMW. If you're like me and have gotten sick and tired of crappy customer service and people who seem like they barely know what they're doing, you will feel like RMW is a breath of fresh air. Their team is competent, knowledgeable, authentic and transparent. You will never feel like you've walked in there and been handed a huge bill without understanding every single thing that has been done. There is absolutely ZERO attitude of "well if you don't understand what we've done, we aren't going to explain it to you," which, as a woman, I've experienced most of the time when dealing with auto repair. I cannot recommend RMW highly enough. You will be so glad you brought your car here, and you will never want to go anywhere else. They are different in a very positive way, and it really shines through.