Everyone working here was very nice and professional, but I just checked under my car, after getting an alignment weeks before, and none of my adjustable rear control arms (there's 4) were even hand tight. Definitely not what I expected when paying 1.25 times the price of performance shops I've been to. I'll be waiting the extra couple of days for an appointment at a performance shop from now on.
Mr. S, thank you for taking the time to leave us a review, but more importantly the feedback from your last visit! It is refreshing to hear such nice comments about our front end staff, and how they interacted with you, as we truly take pride in EVERYTHING we do here! Having said that it pains me to read the latter part of your review. It sounds as though we have failed you, by not living up to our expectations of repairs. I would like to invite you back to the shop so that we can: 1. Make it right, you did pay for a custom track-spec alignment, and we would still like to deliver on that. 2. See the vehicle and the adjustable rear control arms, and determine how we made the mistake, and how to avoid that in the future. 3. Apologize to you in person... the internet just doesn't say sorry as a personal interaction does. (Of course, while keeping our distance and wearing face masks... Covid-19) Here at RMW, we believe no one is perfect, and that mistakes can/do/and will happen... it is how you handle that mistake, and how you learn and grow from them. Again thank you so much for taking the time to leave us a review with such good and honest feedback, we look forward to hearing from you in the future!!!
- Revolution Motor Works